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Problem Submitting articles

 
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cwslyclgh
Adept Greytalker


Joined: May 14, 2002
Posts: 429
Location: Renton WA

PostPosted: Tue Oct 07, 2008 4:44 pm    Post subject: Problem Submitting articles Reply with quote

Hey all, I am having a problem submitting articles to canonfire... when I hit the preview button (you have to preview before you can send it) it displayes my title and erases everything that I have put into the blurb and main body fields... not only doesn't it display in the preview, but it is gone. This is a real pain in the **** as I spend a good chunck of time trying to get my submissions to look good when displayed... then to have all of that extra work above and beyond actually writing the article to be wasted time is something that I find annoying.

Your Feedback form is broken too... when I hit send message it erases what is in there and then says :error: please enter message.
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Cebrion
Black Hand of Oblivion
Black Hand of Oblivion


Joined: Feb 16, 2003
Posts: 3733
Location: So. Cal

PostPosted: Tue Oct 07, 2008 6:37 pm    Post subject: Reply with quote

We'll look into this right away. One thing you may do to get around tweaking your article and losing it is to put it in the text box, choose your bold, italic, and other options, etc., to make the article look how you want it to, and then copy and paste that to a WORD doc so save the html coding. Then, if for some reason your article gets deleted during the submission process, you will still have a full copy with the html changes.

Even still, you shouldn't *have*(though I recommend it as a precaution) to do that and this is a problem that needs to be looked into immediately. It's not like there is a Postfest going on or anything as well... Wink
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PSmedger
Overlord of Canonfire


Joined: Jun 28, 2001
Posts: 104

PostPosted: Thu Oct 09, 2008 4:04 pm    Post subject: Reply with quote

Okay, after struggling to reproduce the problem, then I couldn't reproducing it. This appears to be related to the browser you use.

There is a bug on the HTML editor on those forms. I couldn't stop them from blanking in Internet Explorer 7

What browser are you using, Wes?

-Gary
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cwslyclgh
Adept Greytalker


Joined: May 14, 2002
Posts: 429
Location: Renton WA

PostPosted: Fri Oct 10, 2008 6:52 am    Post subject: Reply with quote

I normaly use AOL or Internet Explorer as my default browser. depending on if I plan on checking my aol email or not when I log on.
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Wolfsire
Grandmaster Greytalker


Joined: Nov 23, 2004
Posts: 1212

PostPosted: Fri Oct 10, 2008 7:57 am    Post subject: Reply with quote

I use Internet Explorer and I had the same problem yesterday. I have not yet tried again today. I will and will let you know the results. Some times probems like these just fix themselves.
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cwslyclgh
Adept Greytalker


Joined: May 14, 2002
Posts: 429
Location: Renton WA

PostPosted: Sat Oct 11, 2008 8:56 pm    Post subject: Reply with quote

it did it again today (using AOL)... but I might have found a way around it... after it gets blanked with the preview I just entered everything again and hit send... of course that likly means a bit more work for the editor as I couldn't give it a final check over to make sure it displayed how I wanted it... but if it works it works (of course you guys could just have a blank article waiting in the que too... if somebody could check on that and let me know it would be great).
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Wolfsire
Grandmaster Greytalker


Joined: Nov 23, 2004
Posts: 1212

PostPosted: Sun Oct 12, 2008 1:03 am    Post subject: Reply with quote

Yesterday afternoon, again I could not get a preview.
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Cebrion
Black Hand of Oblivion
Black Hand of Oblivion


Joined: Feb 16, 2003
Posts: 3733
Location: So. Cal

PostPosted: Sun Oct 12, 2008 1:42 am    Post subject: Reply with quote

Gary and Issak are looking into it.
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CruelSummerLord
Adept Greytalker


Joined: Apr 26, 2002
Posts: 370
Location: Canada

PostPosted: Fri Oct 31, 2008 1:31 pm    Post subject: Reply with quote

Please let us know when it's fixed. I have an article or two sitting on my hard drive, like my long-forgotten On the Bugbears of the Flanaess: History, Culture and Nation article.
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Cebrion
Black Hand of Oblivion
Black Hand of Oblivion


Joined: Feb 16, 2003
Posts: 3733
Location: So. Cal

PostPosted: Sun Nov 02, 2008 2:22 am    Post subject: Reply with quote

There may still be a problem with the Preview bit of things, as I think it is deleting all of the article text when Previewing. We have recently received some submissions that were totally blank, but have also received others that are not. Perhaps it is a "user error" problem(i.e. the problem lies between the keyboard and the chair:grin:), or perhaps not.

There are ways around the problem at any rate, but the problem does need to be fixed as there are quite few submissions coming in currently(which is great!).
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cwslyclgh
Adept Greytalker


Joined: May 14, 2002
Posts: 429
Location: Renton WA

PostPosted: Sun Nov 16, 2008 11:36 pm    Post subject: Reply with quote

tonight I downloaded Firefox, just so I can submit articles correctly again :P
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Cebrion
Black Hand of Oblivion
Black Hand of Oblivion


Joined: Feb 16, 2003
Posts: 3733
Location: So. Cal

PostPosted: Mon Nov 17, 2008 12:19 am    Post subject: Reply with quote

Let us know how it works for you by truing to submit your critter article again. We did receive the e-mail of it, but this is a good chance to test out a non-IE browser.
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cwslyclgh
Adept Greytalker


Joined: May 14, 2002
Posts: 429
Location: Renton WA

PostPosted: Mon Nov 17, 2008 10:29 am    Post subject: Reply with quote

okay.

It let me preview it with out erasing it using Firefox, so lets hope it didn't erase it when sent either.
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